Return Policy
At Eha Creations, we take great pride in the quality and craftsmanship of our customized products. As each item is made specifically for you, we have a tailored return policy to ensure both your satisfaction and our commitment to creating personalized pieces.
Return Policy for Customized Products:
Return Window: We offer a 5-day return period for customized products from the date of delivery. If you are not completely satisfied with your purchase, you may return it within this time frame.
Condition for Returns: Customized products must be returned in their original, unused condition. They should not show any signs of wear, damage, or alterations. Please make sure the product is carefully packed to avoid damage during return shipping.
Return Process: To initiate a return, please contact us within 5 days of receiving your order. Once we approve the return, we will provide instructions on how to send the product back.
No Exchanges: As each customized product is created specifically for you, we do not offer exchanges. If you wish to receive a different product or a different customization, you will need to place a new order.
Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original method of payment, excluding shipping fees.
Please note that all sales are final after the 5-day return window, and we encourage you to carefully review all customization details before completing your order.
Thank you for choosing EHA Creations. If you have any questions or concerns about your customized product, feel free to reach out to our customer service team. We're here to assist you!
Contact Us:
ehacrea@gmail.com
82209 99799
